Achieve Repeat Customer Success Everytime with Halcyon
For more than a decade, Halcyon has been delivering cutting-edge CRM solutions for many LOBs and B2B/B2C industries. With our cost-effective CRM expertise, enterprises simplify the customer journey, drive engagement, productivity, build long-lasting relationship, and support sales management.
Our CRM consultants start with a deep dive in researching the viability of the product, ideate, and build use cases. After conducting an in-depth analysis and use cases blueprinting, we refine every requirement to align with the changing ecosystem and customer needs.
Together, we find significant opportunities to simplify screens, apply design thinking to elevate customer happiness, increase retention rate, reduce acquisition costs, and win customer loyalty. We weave business use cases in a robust and selective digital CRM core that can tackle future footprints, transactional speed, and ensure a seamless, delightful digital CRM experience.
Our Detailed CRM offerings
CRM Strategy and Consulting
We strategize, plan and execute any technology enablement in an existing CRM or help kickstart your CRM journey. With our deep layered experience in configuring and customizing Salesforce, Microsoft Dynamics 365, and other related technologies, we can deliver innovation and simplification amplified with design thinking, for a futuristic CRM delivery. We take a DevOps approach to enhance the way you manage your customers and solve many challenges like customer data unification, reduce TCO, increase LOB collaboration and reduce silos, and increase lead conversion rates.
CRM Turnkey Customization
We assess and suggest turnkey or customized solutions or code enablements to an existing CRM platform or CRM solution. We digitize sales and marketing cycle, powering them with self-service intelligence to help teams do their job better and efficiently. With our long experience in CRM implementation and assessment, we are aware what works and what not. We tailor out-of-box platforms and deliver custom modules that seamlessly integrate with your ecosystem.
Our UI/UX team gives a new digital dimension to the way internal and external stakeholder access the application.
We program and deliver custom add-ons as required to meet business goals and solve your business challenges.
Upgrades, Support and Maintenance
We do painless transfer, upgrade to the latest version of platform and technology suite to speed up your CRM cycle and eliminate data and business process silos. We provide full technical and integration support
We have developed CRM Solutions before
- Marketing and sales automation software
- Dealer lead management automation for retail automotive
- Business intelligence and forecasting
- Segmentation and customer engagement with loyalty, self-service mobility apps
- Performance management with Salesforce mobile apps
- Partner self-service and contract management
- Recruitment HCM CRM solution for better close
Our Key Service and Approach Differentiators
- Focus on performance during ideation and strategy stage. Generate and follow a proven development workflow model to prevent silos
- We choose technology stack to build a CRM solution for today, and future
- We pay specific attention to security protocols and ensure there is no data leak
- We weave the complex business processes in a simplified UI/UX to maximize customer experience