Halcyon Technologies - Reliable Solutions for Your Business

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Services » BPO

Halcyon Technologies' Business Process Outsourcing (BPO) services aim at leveraging technologies to provide and manage an organization's critical and/or non-critical enterprise processes and applications. Halcyon Technologies' holistic BPO services integrate software, process management, and people to operate the services.

Halcyon Technologies' BPO services ensure that customer monitor their business continually and remotely through online portals on a daily, weekly and monthly basis.

Automotive Industry (Dealer Network)

Halcyon Technologies' automotive outsourcing solutions offer a roadmap to transform the clients’ businesses through scalable technology process and domain knowledge. Added, the unique integration of IT and BPO capabilities at Halcyon Technologies ensures better amalgamation with all outsourcing initiatives. Halcyon Technologies' automotive BPO concerns include,

»	Dealer services (Sales and Service)
»	Services (Warranty Management, After Sales Service)
»	Indirect procurement (T&E, Spend Analytics)
»	Order Management (Quote to Cash)
»	Investment banking application
»	Finance and Accounting
»	Analytics (FP&A)
»	Expense Management
»	HR services
»	CRM

Insurance

Halcyon Technologies' BPO package for insurance companies focuses on managing operational and regulatory risks that are faced by customers from American continent, Europe, and Australia, and helps insurers to standardize, simplify, automate and achieve high performance and competitive differentiation with minimal upfront capital investment.

Halcyon Technologies' BPO services for insurance industry include

»	Back-office process - claims processing
»	Customer services
»	Insurance and Financial Service verticals

Banking

Halcyon Technologies provides for complete enhancement of capabilities of banks and financial institutions by creating, retaining, sustaining and leveraging on valued relationships, built over a period of time. Halcyon Technologies also partners with banks, to identify and achieve new revenue streams.

Halcyon Technologies' BPO services for banking industry are concerned with

»	Maintenance of customer data
»	Maintenance of process transactions
»	Risk assessment and action
»	Insurance and Financial Service verticals

Pharma

Halcyon Technologies offers a wide spectrum of services in Pharma space ranging from simple data entry to high-end services. We understand Pharmaceutical industry and its processes & needs and we offer to provide our services in:

»	Clinical Data Management
»	Safety Narrative & Medical Writing
»	Artwork and Pack Management
»	Supply Chain and Logistics Support
»	Contact Centers – Adverse Events, Product Information
»	Drug Safety and Surveillance
»	IT Helpdesk
»	Telemarketing for OTC products

Telecom

Halcyon Technologies gauges in its totality the challenges of technology change, globalization, de-regulation, competition, mergers and acquisitions that have wholesomely changed the face of telecommunication industry. Halcyon Technologies' BPO services envelop ISPs, wireless service providers, network equipment vendors, convergent companies, network carriers and wholesale IP service providers.

Halcyon Technologies' enables telecom companies in achieving significant cost savings by adopting labor-intensive business processes.

Health Care

Halcyon Technologies' BPO services offer for health care industry, takes into consideration the rising healthcare costs, shortage of skilled professionals, strict regulations, technology costs and falling profit margins that stress the healthcare industry in US, Europe and other countries.

Halcyon Technologies' end-to-end BPO services help the health care industry to maximize their profitability and productivity, ensuring complete compliance to HIPPA, HMO, PPO, state healthcare, mediclaim and medicaid entities.

Our Services

»	US Pharmacy Coding/Billing
»	Rejected Insurance Claims Processing
»	Prior Authorization of Prescriptions